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Apprenticeship standard

Administrative Assistant

This occupation is found in  all sectors and industries and includes all sizes of organisations from small to large businesses. Assistant administrators have a highly transferable set of knowledge, skills and behaviours that can be applied…

  • 1 module
  • 55 sections
  • 53 KSBs
  • 55 learning hours
  • A KSB quiz at the end of every module
  • Certificates for every module quiz and the standard
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What's inside

1 module, 55 sections.

Each module is split into sections, and each section counts as one learning hour. Every module ends with a quiz on its KSBs.

    1. K3, B6 – Role, Responsibility and Impact (AA)
    2. K22 – Escalation Process (AA)
    3. S5 – Recognising and Rectifying Issues (AA)
    4. K25, S20 – Seeking Clarification and Help (AA)
    5. S8 – Monitoring and Reporting on Resources (AA)
    6. K19, S15, B3 – Taking Feedback (AA)
    7. K14 – Keeping up to Date with Sector Trends (AA)
    8. K21 – Self-Reflection Models and Techniques (AA)
    9. S11 – Using CPD to support Development (AA)
    10. K5, B4 – Ethics and CSR (AA)
    11. K6, B4 – Diversity, Inclusion, and Equity (AA)
    12. K7, B7 – Sustainability (AA)
    13. K2 – How an Organisation Affects a Role (AA)
    14. K4 – The Sector Landscape (AA)
    15. K2 – Your Organisation (AA)
    16. K10 – Working Safely (AA)
    17. S13 – Health and Safety Standards (AA)
    18. S19 – Protecting Against Security Threats (AA)
    19. K23 – Digital Footprint and Online Vulnerability (AA)
    20. K1 – Security and Online Regulations (AA)
    21. S7, B1, B5 – Professional Relationships and Teamwork (AA)
    22. K15 – Time and Task Management (AA)
    23. S14 – Using Time Management Tools (AA)
    24. S6 – Planning and Reviewing Allocated Tasks (AA)
    25. S2, B2 – Adapting to Operational Change (AA)
    26. S9 – Meetings and Events Support (AA)
    27. S7 – Identifying Stakeholders (AA)
    28. S7 – Stakeholder Mapping (AA)
    29. S12 – Stakeholder Engagement (AA)
    30. K8 – Software Packages (AA)
    31. S3 – Using Software to Input and Process Data (AA)
    32. S9 – Using Scheduling, Calendar and Booking Systems (AA)
    33. K24, S18 – Cloud Services
    34. K8, S3, S17 – Using AI and Automation (AA)
    35. K9 – Retrieval and Confidentiality (AA)
    36. K11 – Data Storage (AA)
    37. K16 – Information and Data Compliance (AA)
    38. S1 – Handling Data through its Cycle (AA)
    39. S2 – Operating within Policies and Legislation (AA)
    40. K18, S10 – Sourcing, Checking, and Sharing Information (AA)
    41. K1 – Information and Data Regulation (AA)
    42. K12 – Written Communication (AA)
    43. K13 – Verbal Communication (AA)
    44. S12 – Communicating Professionally with Stakeholders (AA)
    45. S4 – Handling and Communication Information Securely (AA)
    46. S12 – Social Styles (AA)
    47. S12 – VARK (AA)
    48. S12 – Listening Skills (AA)
    49. S12 – Questioning Skills (AA)
    50. K17, S17, B6 – Quality Assurance (AA)
    51. K20, S16, B8 – Wellbeing (AA)
    52. S11 – Personal Development Planning (AA)
    53. S11 – Skills Audit (AA)
    54. S11 – SWOT – PDP (AA)
    55. S11 – 360 Degree Feedback (AA)

KSBs

53 KSBs, all covered

Knowledge (25)

  • K1
  • K2
  • K3
  • K4
  • K5
  • K6
  • K7
  • K8
  • K9
  • K10
  • K11
  • K12
  • K13
  • K14
  • K15
  • K16
  • K17
  • K18
  • K19
  • K20
  • K21
  • K22
  • K23
  • K24
  • K25

Skills (20)

  • S1
  • S2
  • S3
  • S4
  • S5
  • S6
  • S7
  • S8
  • S9
  • S10
  • S11
  • S12
  • S13
  • S14
  • S15
  • S16
  • S17
  • S18
  • S19
  • S20

Behaviours (8)

  • B1
  • B2
  • B3
  • B4
  • B5
  • B6
  • B7
  • B8

A KSB counts as covered once all its sections are done and its module quiz is passed.

Give your learners this standard.
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£7 per learner per month, billed annually. One seat is one learner, on the standard you pick for them.

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