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Apprenticeship standard

Business Analyst

This occupation is found in the public and private sector, large multi-national companies and smaller independent enterprises. Business analysis exists in almost every sector, from not-for-profit organisations through to retail and the financial services. It's fast-paced…

  • 14 modules
  • 90 sections
  • 47 KSBs
  • 90 learning hours
  • A KSB quiz at the end of every module
  • Certificates for every module quiz and the standard
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What's inside

14 modules, 90 sections.

Each module is split into sections, and each section counts as one learning hour. Every module ends with a quiz on its KSBs.

    1. K1 – What Business Analysis Is And The Value It Brings (BA)
    2. K1 – Business Analysis Activities Across The Change Lifecycle (BA)
    3. K2 – The Analyst Role And How It Works With Other Roles (BA)
    4. K2 – How Analysis Contributes To Organisational Objectives (BA)
    5. K3 – Linear, Incremental And Iterative Delivery (BA)
    6. K3 – Agile Delivery And The Analyst In An Agile Team (BA)
    7. K3 – Choosing A Delivery Approach For The Organisational Context (BA)
    8. S1 – Scoping Business Analysis Work (BA)
    9. S1, B4 – Planning Analysis Activities And Owning Your Workload (BA)

    1. K7 – Data Protection Law (BA)
    2. K7 – Applying Data Protection In Analysis Work (BA)
    3. K7 – Other Legislation That Shapes Digital Change (BA)
    4. K7 – Industry Standards (BA)
    5. B1 – Acting Logically, Ethically And Objectively (BA)

    1. K5 – Technology Trends And The Opportunities They Bring (BA)
    2. K5 – The Ethics And Limits Of Emerging Technology And AI (BA)
    3. K6 – Software Tools For Business Analysis (BA)
    4. K6 – Using AI Tools Well In Analysis Work (BA)

    1. K4 – Why Communication And Engagement Matter (BA)
    2. S19 – Researching And Identifying Stakeholders (BA)
    3. S20 – Stakeholder Analysis Models (BA)
    4. S20 – Analysing Stakeholders And Choosing The Engagement Approach (BA)
    5. S2 – Communicating In Business Analysis Situations (BA)
    6. S2 – Presenting Analysis To Different Audiences (BA)

    1. S3 – Workshops: Types, Roles And Techniques (BA)
    2. S3 – Planning A Workshop (BA)
    3. S3 – Facilitating A Workshop To Clear Outcomes (BA)
    4. B3 – Working With Technical And Non-Technical Colleagues (BA)
    5. B5 – Working Flexibly In A Multidisciplinary Team (BA)
    6. S2 – Resolving Conflicting Stakeholder Views (BA)

    1. K8 – The External View: PESTLE And Porter’s Five Forces (BA)
    2. K8 – The Internal View: VMOST And Resource Audit (BA)
    3. K8 – Bringing Findings Together With SWOT And Choosing An Approach (BA)
    4. K9 – Qualitative Techniques (BA)
    5. K9 – Quantitative Techniques (BA)
    6. K9 – Surfacing Tacit Knowledge (BA)
    7. K9 – Choosing And Combining Investigation Techniques (BA)
    8. S4 – Problem-Definition Techniques: Rich Pictures, CATWOE And Root Cause Analysis (BA)
    9. S4, B2 – Defining A Business Situation And Its Problems And Opportunities (BA)

    1. K10 – Why Organisations Model Business Processes (BA)
    2. K11 – The Process Hierarchy And UML Activity Diagrams With Swimlanes (BA)
    3. K11 – BPMN Core Notation (BA)
    4. K11 – Customer Journey Maps (BA)
    5. K11 – Choosing A Process Modelling Technique (BA)
    6. S7 – Eliciting Process Information (BA)
    7. S8 – Modelling The Current (As-Is) Process (BA)
    8. S9 – Analysing Process Models To Find Improvements (BA)
    9. S8 – Modelling The Proposed (To-Be) Process (BA)

    1. K14 – The Value Of Data And Data Needs In Business Improvement (BA)
    2. K15 – Data Modelling: Purpose, Standards, Notation And Tools (BA)
    3. K15 – Class Models (BA)
    4. K15 – Entity Relationship Diagrams (BA)
    5. K15 – Data Flow Diagrams (BA)
    6. S14 – Eliciting Business Data Needs (BA)
    7. K15, S14 – Developing A Simple Data Model (BA)

    1. K16 – The Gap Analysis Process And POPIT (BA)
    2. S15 – Documenting The Current Business Situation (BA)
    3. S16 – Business Activity Models For The Future State (BA)
    4. S16 – Organisational Changes In The Future State (BA)
    5. S17 – Identifying The Gaps (BA)
    6. S17 – Defining The Actions To Move From Current To Future (BA)

    1. S5 – Generating And Shortlisting Options (BA)
    2. S5 – Evaluating Options And Recommending One (BA)
    3. K18 – Why Business Change Impact Assessment Matters (BA)
    4. S22 – Evaluating And Documenting Impacts With POPIT (BA)
    5. S21 – Costs And Benefits: What To Include (BA)
    6. S21 – Investment Appraisal: Payback, NPV And ROI (BA)
    7. S6 – The Business Case: Purpose And Structure (BA)
    8. S6 – Presenting Proposals To Gain Agreement (BA)

    1. K13 – Types Of Requirement (BA)
    2. K13 – Non-Functional Requirements (BA)
    3. K12 – User Experience, Usability And Accessibility (BA)
    4. K12 – Inclusive Design Frameworks And The Law (BA)
    5. S10 – Eliciting Requirements: Needs, Not Solutions (BA)

    1. S11 – Requirements Formats: Catalogue, User Stories And Use Cases (BA)
    2. S11 – Writing Clear Functional And Non-Functional Requirements (BA)
    3. S12 – Analysing Requirements For Duplication, Conflict And Overlap (BA)
    4. K13, S12 – Validating Requirements With Stakeholders (BA)
    5. K13, S12 – Prioritising Requirements (BA)
    6. K13 – Managing Requirements: Baselines And Change Control (BA)
    7. S13 – Traceability And Controlled Management Of Requirements (BA)

    1. K17 – Testing Stages And How They Link To Requirements (BA)
    2. K17 – User Acceptance Testing And The Analyst’s Role (BA)
    3. K17 – Business Readiness And Deployment Approaches (BA)
    4. S18 – Writing Acceptance Criteria (BA)
    5. S18 – Choosing And Justifying Acceptance Criteria (BA)
    6. S18 – Supporting Business And User Acceptance (BA)

    1. K19 – Benefits Realisation And Management: The Concepts (BA)
    2. K19 – Planning, Tracking And Reviewing Benefits (BA)
    3. B6 – Continuing Professional Development (BA)

KSBs

47 KSBs, all covered

Knowledge (19)

  • K1
  • K2
  • K3
  • K4
  • K5
  • K6
  • K7
  • K8
  • K9
  • K10
  • K11
  • K12
  • K13
  • K14
  • K15
  • K16
  • K17
  • K18
  • K19

Skills (22)

  • S1
  • S2
  • S3
  • S4
  • S5
  • S6
  • S7
  • S8
  • S9
  • S10
  • S11
  • S12
  • S13
  • S14
  • S15
  • S16
  • S17
  • S18
  • S19
  • S20
  • S21
  • S22

Behaviours (6)

  • B1
  • B2
  • B3
  • B4
  • B5
  • B6

A KSB counts as covered once all its sections are done and its module quiz is passed.

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