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Apprenticeship standard

HR Support

  • 1 module
  • 43 sections
  • 14 KSBs
  • 43 learning hours
  • A KSB quiz at the end of every module
  • Certificates for every module quiz and the standard
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What's inside

1 module, 43 sections.

Each module is split into sections, and each section counts as one learning hour. Every module ends with a quiz on its KSBs.

    1. K1 – Structure of the organisation and where your role fits in it (HRS)
    2. K1 – External market, sector, products and services, and how they apply to your role (HRS)
    3. K1 – Values and how they affect your role (HRS)
    4. K2 – Core employment rights and the employment relationship (HRS)
    5. K2, B1 – Equality, ending employment, data protection and sector context (HRS)
    6. K2 – Understanding HR policy and getting expert help (HRS)
    7. K2 – The consequences of getting legislation and policy wrong (HRS)
    8. K3 – The role and focus of HR (HRS)
    9. K3 – HR’s business plan and priorities (HRS)
    10. K4 – HR systems, tools and processes (HRS)
    11. K4, B1 – Standards to be met in the role (HRS)
    12. S1 – The decision-making capability (HRS)
    13. S1 – Delivering excellent service (HRS)
    14. S1 – Training the manager to self-serve (HRS)
    15. S2 – Questioning and listening techniques and models (knowledge) (HRS)
    16. S2 – Applying questioning and listening to establish root cause, decide, and escalate (HRS)
    17. K3, S1 – Understanding KPIs and critical success factors (HRS)
    18. S1 – Time and task management frameworks (HRS)
    19. S1, B2 – Applying time and task management to real workload pressures (HRS)
    20. S3 – Written and online communication (HRS)
    21. S3 – Live communication, including verbal and non-verbal skills (HRS)
    22. S3 – Reading people and situations (HRS)
    23. S3 – Adapting your communication style to the person and the situation (HRS)
    24. S3 – Building trust and rapport (HRS)
    25. S3 – Conflict types and modes (HRS)
    26. S3, B1 – Diagnosing and handling conflict (HRS)
    27. S3, B1 – Handling sensitive HR situations (HRS)
    28. S4 – Practical mutual support day to day (HRS)
    29. S4 – Collaborating to achieve shared results (HRS)
    30. S4 – Building and maintaining working relationships with colleagues (HRS)
    31. S5 – Identifying improvement opportunities and acting within your authority (HRS)
    32. S5 – Supporting the implementation of HR changes and projects (HRS)
    33. S6, B1 – Maintaining accurate HR records (HRS)
    34. S6 – Common HR data and metrics (knowledge) (HRS)
    35. S6 – Preparing and interpreting HR reports and management information (HRS)
    36. S7 – Keeping up to date (HRS)
    37. S7 – Seeking and acting on feedback (HRS)
    38. S7 – Identifying your development needs (HRS)
    39. S7 – Building and acting on a personal development plan (HRS)
    40. B1 – Integrity and trustworthiness (HRS)
    41. B1 – Having the courage to challenge (HRS)
    42. B3 – Energy and enthusiasm in the role (HRS)
    43. B3 – Dealing with setbacks and staying positive under pressure (HRS)

KSBs

14 KSBs, all covered

Knowledge (4)

  • K1
  • K2
  • K3
  • K4

Skills (7)

  • S1
  • S2
  • S3
  • S4
  • S5
  • S6
  • S7

Behaviours (3)

  • B1
  • B2
  • B3

A KSB counts as covered once all its sections are done and its module quiz is passed.

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