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Apprenticeship standard

Passenger Transport Driver

This occupation is found in the transport industry, in private, public and third sectors.  There are both large and small organisations providing essential transport for the millions of people who travel on buses, coaches, and trams…

  • 11 modules
  • 65 sections
  • 61 KSBs
  • 65 learning hours
  • A KSB quiz at the end of every module
  • Certificates for every module quiz and the standard
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What's inside

11 modules, 65 sections.

Each module is split into sections, and each section counts as one learning hour. Every module ends with a quiz on its KSBs.

    1. K5 – How Bus And Coach Services Are Provided And Funded (PTD)
    2. K5 – The Range Of Services, And What Each Means For The Driver (PTD)

    1. K1 – Your Licence, Medical Fitness And Driver CPC (PTD)
    2. K1, S1 – Drivers’ Hours – Which Rules Apply, And The GB Domestic Rules And Working Time (PTD)
    3. K1, S1 – Drivers’ Hours – Assimilated And International Rules, Tachographs And Working Time (PTD)
    4. K1, S1 – The PSV Conduct Regulations – Your Duties And Powers (PTD)
    5. K1, S1 – Equality And Accessibility Law – The Equality Act, PSVAR And Accessible Information (PTD)
    6. K1, S1 – Road Traffic Law For Bus And Coach Drivers – Seat Belts, Phones, Drink, Drugs And Speed (PTD)
    7. K1, S1 – Enforcement – DVSA, The Traffic Commissioner And What Non-Compliance Costs (PTD)
    8. K2, S2 – Company Policies And Procedures – Finding Yours And Applying Them (PTD)

    1. K3 – Safe Working In The Depot – Risk Assessments, Method Statements And Safe Systems Of Work (PTD)
    2. B1 – Fatigue, Shift Work And Staying Fit To Drive (PTD)
    3. B1 – Your Physical And Mental Wellbeing – Posture, Diet, Stress And Support After An Assault (PTD)

    1. K11, S3 – Locating And Accessing Your Vehicle (PTD)
    2. K7 – Bus And Coach Types, Features And Systems (PTD)
    3. K7 – Electric, Hybrid And Evolving Vehicle Technology (PTD)
    4. K10, S5 – The Walkaround Check – Cab And Exterior (PTD)
    5. K10, S5 – The Walkaround Check – Saloon, Doors, Exits And Accessibility Equipment (PTD)
    6. K10, S5 – Reporting Defects And Deciding Whether The Vehicle Enters Service (PTD)
    7. K9, S10 – Signage And Legal Lettering (PTD)
    8. K15, S10 – Destination Displays (PTD)
    9. K18, S4 – Sourcing And Interpreting Route Information (PTD)
    10. K18, S4 – Timing The Journey, Breaks And Customer Onboard Services (PTD)

    1. K13, K33, S22 – Driving With Passengers On Board (PTD)
    2. K13, S7 – Defensive Driving Techniques For Bus And Coach (PTD)
    3. K8 – Route Hazards On Bus And Coach Routes (PTD)
    4. K8 – Driving Conditions – Weather, Roadworks And Diversions (PTD)
    5. K8 – Restrictions On The Route – Height, Weight, Bus Lanes And Bus Gates (PTD)
    6. K14, S7 – Efficient Driving – Fuel, Wear, Emissions And Electric Buses (PTD)
    7. K14, B2 – The Environmental Case For Passenger Transport (PTD)
    8. K21, S15 – Instruments, Warning Lights And Alarms (PTD)
    9. K21, S15 – Signals And Instructions – Traffic Signals, Bus Priority Signals, Control And The Emergency Services (PTD)
    10. K12, S8 – The Timetable, Timing Points And The Punctuality Standard (PTD)
    11. K12, S8 – Minimising Delays Through The Duty (PTD)
    12. K19, S14 – Making Scheduled Stops (PTD)

    1. K6, B5 – Passengers’ Needs, Rights And Expectations (PTD)
    2. B3 – Equality, Diversity And Inclusion – With Colleagues And Passengers (PTD)
    3. K6, K22 – Understanding Disability And The Barriers Passengers Face (PTD)
    4. K22, S12 – Wheelchair Users – Ramps, Kneeling And The Wheelchair Space (PTD)
    5. K22, S12, B5 – Assisting Passengers With Other Needs (PTD)
    6. K26 – The Customer Charter And Your Organisation’s Service Standards (PTD)
    7. K26, S13 – Handling Queries And Complaints (PTD)
    8. K17 – Managing Conflict And De-Escalating (PTD)
    9. K17 – Anti-Social Behaviour, Crime And Keeping Yourself Safe (PTD)
    10. K20 – Collecting And Protecting Revenue (PTD)

    1. K28 – Spoken And Written Communication Techniques (PTD)
    2. K28, S11, B4 – Working With Control, The Depot And Other Teams (PTD)
    3. K29, S9 – Telling Passengers About Delays And Disruption (PTD)

    1. K16 – Responding To A Collision Or Incident On The Road (PTD)
    2. K16 – Emergencies On Board – Fire, Evacuation, Medical Emergencies, Falls And Breakdowns (PTD)
    3. K16 – Suspicious Items And Security Alerts (PTD)
    4. K30, S16 – Diagnosing Faults And Failures On The Road (PTD)
    5. K30, S16 – Faults With Passenger Systems – Doors, Ramps, Displays And Announcements (PTD)

    1. K4, S6 – Keeping The Vehicle Clean And Safe Through The Service (PTD)
    2. K24 – Depot Procedures – Washing, Cleaning, Fuelling And Charging (PTD)
    3. K32 – Lost Property (PTD)
    4. S18, S19 – Changeover On The Road – Handing Over To The Next Driver (PTD)
    5. S18, S19 – Taking A Vehicle Out Of Service (PTD)
    6. K23, S19 – End Of Duty – Securing, Immobilising And Signing Off (PTD)
    7. K25 – End Of Service Reporting (PTD)

    1. K27 – Data On A Bus Or Coach – Terms, Types And Sources (PTD)
    2. S20 – Recording Task Information – Ticket Machines, Duty Cards, Paper And Electronic (PTD)
    3. K31, S17 – Writing Reports And Logs – Incidents, Accidents, Defects And Performance (PTD)

    1. S21, B6 – Driver CPC And Your Continuing Professional Development (PTD)
    2. S21, B6 – Taking Ownership Of Your Performance (PTD)

KSBs

61 KSBs, all covered

Knowledge (33)

  • K1
  • K2
  • K3
  • K4
  • K5
  • K6
  • K7
  • K8
  • K9
  • K10
  • K11
  • K12
  • K13
  • K14
  • K15
  • K16
  • K17
  • K18
  • K19
  • K20
  • K21
  • K22
  • K23
  • K24
  • K25
  • K26
  • K27
  • K28
  • K29
  • K30
  • K31
  • K32
  • K33

Skills (22)

  • S1
  • S2
  • S3
  • S4
  • S5
  • S6
  • S7
  • S8
  • S9
  • S10
  • S11
  • S12
  • S13
  • S14
  • S15
  • S16
  • S17
  • S18
  • S19
  • S20
  • S21
  • S22

Behaviours (6)

  • B1
  • B2
  • B3
  • B4
  • B5
  • B6

A KSB counts as covered once all its sections are done and its module quiz is passed.

Give your learners this standard.
Pay per seat.

£7 per learner per month, billed annually. One seat is one learner, on the standard you pick for them.

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