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Apprenticeship standard

People Professional

This role can be found in organisations of any size, in any sector. In smaller organisations, this type of role is likely to have a broader remit. People Professionals play a key role in supporting the business to…

  • 14 modules
  • 109 sections
  • 51 KSBs
  • 109 learning hours
  • A KSB quiz at the end of every module
  • Certificates for every module quiz and the standard
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What's inside

14 modules, 109 sections.

Each module is split into sections, and each section counts as one learning hour. Every module ends with a quiz on its KSBs.

    1. K3 – Types Of Organisation And How They Are Structured (PP)
    2. K5 – Business Aims And Objectives, And How Your Work Contributes To Them (PP)
    3. K14 – Commercial Awareness: How The Business Works And Earns Money (PP)
    4. K14 – Commercial Awareness: How Organisations Measure Their Performance (PP)
    5. K14 – The External Environment And Its Impact On The Business (PP)
    6. K3 – Organisational Culture: Theories And Models (PP)
    7. K3 – Motivation At Work: Theories Of Human Behaviour (PP)
    8. K3 – Management Style, Models Of Organisational Behaviour And Learning Organisations (PP)
    9. K3 – How People Practices Shape Culture And Behaviour (PP)

    1. K6 – How The People Profession Has Evolved And The Role Today (PP)
    2. K4 – Functions Within The People Profession And How Each Delivers For The Business (PP)
    3. K3 – People Operating Models And Theories For Different Types Of Business (PP)
    4. K7 – Sources Of Specialist HR Expertise And Guidance, Including Ethics (PP)
    5. B4 – Acting In A Professional Manner With Integrity (PP)
    6. S16, B9 – Role Modelling Ethical Behaviour And Challenging Matters That Conflict With Ethics Or The Law (PP)
    7. B9 – Ethical Perspectives And How They Influence Decisions (PP)
    8. K19 – Equity, Diversity And Inclusion: Approaches And Practices (PP)
    9. K19 – The Human And Business Benefits Of Inclusion And Fair Treatment (PP)
    10. K19, S11 – Embedding People Policy To Promote A Diverse And Inclusive Culture (PP)
    11. B7 – Encouraging A Diverse And Inclusive Culture Through Your Own Practice (PP)

    1. K15 – Prioritisation Tools And Techniques (PP)
    2. K15, S15 – Using Prioritisation Tools To Manage Your Workload And Deliver Objectives (PP)
    3. B1 – Staying Motivated And Resilient In Challenging Situations (PP)
    4. B3 – Seeking Learning Opportunities And Planning Your CPD (PP)
    5. B3 – Assessing Your Strengths, Weaknesses And Development Needs (PP)
    6. B3 – Reflective Practice: Incorporating Learning Into Your Work (PP)

    1. K18 – Communication Techniques For Interacting With Stakeholders (PP)
    2. K18, S1 – Communicating Through The Right Channels So Stakeholders Understand What Is Required (PP)
    3. K18 – Presentation Techniques (PP)
    4. K18 – Handling Difficult And Sensitive Conversations (PP)
    5. S2, B5 – Building And Managing Multiple, Diverse Stakeholder Relationships And Working Collaboratively (PP)
    6. K17 – Negotiation And Influencing Models And Techniques (PP)
    7. K17, S5 – Negotiating With And Influencing Stakeholders To Achieve Business Objectives (PP)
    8. S7 – Enabling Stakeholders To Deliver People Solutions (PP)

    1. K10 – Problem-Solving Techniques: Diagnosing People Issues (PP)
    2. K10 – Analysis Tools For Organisational Issues, Challenges And Opportunities (PP)
    3. K10 – Decision-Making Techniques (PP)
    4. K10 – Evidence-Based Practice And Critical Thinking (PP)
    5. K13 – Commercial And Budgetary Implications Of People Management (PP)
    6. K13, S12 – Analysing The Financial Implications Of People Solutions And Ensuring Value For Money (PP)
    7. K13 – Measuring The Impact And Value Of People Practice (PP)

    1. K2 – People Systems And How They Create Business Value (PP)
    2. K1 – Internal And External Sources Of Data For People Management (PP)
    3. K21 – Data Analysis Techniques (PP)
    4. K1, K21, S18 – Interpreting People And Management Data To Identify Trends (PP)
    5. S4 – Using Data And Metrics To Mitigate Risk And Highlight Opportunities (PP)
    6. S6 – Presenting Insight And Conclusions On Workforce Issues And People Process Failures (PP)
    7. K16 – Internal And External Sources Of Data For Benchmarking (PP)
    8. K16, S20 – Benchmarking To Improve People Policies, Procedures And Initiatives (PP)
    9. K8 – The Data Protection Rules For People Data (PP)
    10. K8 – Rights, Confidentiality, Data Management And Breaches (PP)
    11. K8, S10 – Handling And Processing People Data Lawfully (PP)

    1. K12 – Emerging Digital Trends And How They Can Be Embedded In People Practice (PP)
    2. K12 – AI In People Practice: Uses, Opportunities And Risks (PP)
    3. K8, K12, S10 – Using AI Lawfully And Responsibly (PP)
    4. K12, S13 – Using Technology And Innovation To Deliver People Strategies Within Regulations And Policies (PP)
    5. S9 – Approaches To Managing Change (PP)
    6. S9 – How People Experience Change (PP)
    7. K11 – Project Management Practices And Techniques (PP)
    8. K11, S9, B2 – Managing And Delivering People-Related Business And Change Projects, And Adapting As Circumstances Change (PP)

    1. K9 – Employment Law Foundations: Sources Of Law, Employment Status And Contracts (PP)
    2. K9 – How Employment Law Is Changing: The Employment Rights Act 2025 (PP)
    3. K9, K19 – Equality Law And Discrimination (PP)
    4. K9, K19 – Harassment, Victimisation And Preventing Sexual Harassment (PP)
    5. K9 – Pay, Working Time, Holidays And Sickness Absence (PP)
    6. K9 – Family Leave, Other Statutory Leave And Flexible Working (PP)
    7. K9 – Discipline And Dismissal (PP)
    8. K9 – Grievances: Causes And Procedure (PP)
    9. K9 – Redundancy (PP)
    10. K9 – TUPE (PP)
    11. K9 – Whistleblowing, Health And Safety Duties And Right To Work Checks (PP)

    1. K9, S3 – Advising On The Application Of Policy, Regulation And Law For HR Issues (PP)
    2. S14 – Making Decisions On People Policy And Issues, And Escalating Concerns Outside Your Area (PP)
    3. S3 – Writing HR Letters, Case Notes And Reports (PP)
    4. S3 – Conducting Workplace Investigations: Planning And Gathering Evidence (PP)
    5. S3 – Conducting Workplace Investigations: Interviews And The Investigation Report (PP)
    6. S9 – Running A Consultation Process For Organisational Change (PP)

    1. K9 – Employee Involvement And Participation (PP)
    2. K9 – Union And Non-Union Employee Representation (PP)
    3. K9 – Employee Voice And Organisational Performance (PP)
    4. K9 – Organisational Conflict, Misbehaviour And Industrial Action (PP)
    5. K9 – Conciliation, Mediation And Arbitration (PP)

    1. S17 – Contributing To The Development Of People Policies, Procedures And Initiatives (PP)
    2. S8 – Performance Management Approaches (PP)
    3. S8 – Identifying People Capability Gaps Across The Business (PP)
    4. S8, S17 – Developing Others To Improve People Capability (PP)
    5. S7, S8 – Supporting Line Managers To Manage Performance And Build Capability (PP)

    1. K20 – Wellbeing At Work And Good Work (PP)
    2. K20 – Employer Approaches To Wellbeing (PP)
    3. K20, S19 – Educating And Supporting Stakeholders To Deal With Wellbeing Issues (PP)
    4. S19 – Managing Sickness Absence And Attendance Cases (PP)
    5. B8 – Taking Personal Responsibility For And Promoting Wellbeing (PP)
    6. K22 – Current Practice And Developments In Environmentally Sustainable People Operations (PP)
    7. K22, B6 – Taking Personal Responsibility For And Promoting Sustainable Working Practices (PP)

    1. K14 – Labour Markets And How Organisations Position Themselves As Employers (PP)
    2. K21 – Workforce Planning: Purpose, Impact And Techniques (PP)
    3. K12 – Recruitment Methods (PP)
    4. K19 – Selection Methods (PP)
    5. K1 – Employee Turnover And Retention (PP)
    6. K9 – Contractual Arrangements To Meet Workforce Need (PP)
    7. K5 – Effective Onboarding (PP)

    1. K13 – Principles Of Reward And Total Reward (PP)
    2. K13 – Extrinsic And Intrinsic Reward And Their Contribution To Performance (PP)
    3. K13 – Grade And Pay Structures (PP)
    4. K9 – Job Evaluation (PP)
    5. K13 – Contingent Pay And Its Impact On Performance (PP)
    6. K13 – Benefits And Recognition Schemes (PP)
    7. K14 – The Reward Environment (PP)
    8. K16 – Using Benchmarking Data To Inform Reward (PP)

KSBs

51 KSBs, all covered

Knowledge (22)

  • K1
  • K2
  • K3
  • K4
  • K5
  • K6
  • K7
  • K8
  • K9
  • K10
  • K11
  • K12
  • K13
  • K14
  • K15
  • K16
  • K17
  • K18
  • K19
  • K20
  • K21
  • K22

Skills (20)

  • S1
  • S2
  • S3
  • S4
  • S5
  • S6
  • S7
  • S8
  • S9
  • S10
  • S11
  • S12
  • S13
  • S14
  • S15
  • S16
  • S17
  • S18
  • S19
  • S20

Behaviours (9)

  • B1
  • B2
  • B3
  • B4
  • B5
  • B6
  • B7
  • B8
  • B9

A KSB counts as covered once all its sections are done and its module quiz is passed.

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