Sign in Buy seats

Apprenticeship standard

Urban Driver

This occupation is found in almost every industry across both private and public sectors. Urban drivers work in a variety of business areas that depend on the delivery and collection of goods by road. They typically work to…

  • 12 modules
  • 95 sections
  • 52 KSBs
  • 95 learning hours
  • A KSB quiz at the end of every module
  • Certificates for every module quiz and the standard
Buy seats See how it works

What's inside

12 modules, 95 sections.

Each module is split into sections, and each section counts as one learning hour. Every module ends with a quiz on its KSBs.

    1. K1, S1 – Cab, controls and the driver’s view (UD)
    2. K1 – Running gear and body condition (UD)
    3. S1, S3 – The daily walk-round check (UD)
    4. S3 – Judging a defect and deciding whether the vehicle moves (UD)
    5. S2 – Monitoring fuel or charge through the shift (UD)
    6. K4 – Vehicle weights, dimensions and axle loading (UD)
    7. S5 – Overseeing loading and unloading safely (UD)
    8. K4, S6 – Positioning the load on a rigid vehicle (UD)
    9. S6 – Loading and sequencing for multi-drop (UD)
    10. K4 – Why loads move, how they are held, and lashing markings (UD)
    11. S6 – Applying and checking restraint (UD)
    12. K2 – Types of goods carried on urban vehicles (UD)

    1. K6 – How size, weight and shape affect a rigid vehicle (UD)
    2. K6 – Braking and stopping distances (UD)
    3. K6 – Blind spots, swept path and tail swing (UD)
    4. K9, S9 – Using the controls on a loaded vehicle (UD)
    5. K9, S9 – Road positioning and sharp turns (UD)
    6. K9, S9 – Managing the space around the vehicle (UD)
    7. K8 – Junctions, roundabouts and box junctions (UD)
    8. K9 – Restricted spaces and close-quarter manoeuvring (UD)
    9. S12 – Manoeuvring on customer sites (UD)
    10. K10, S9 – Driving in poor weather and reduced visibility (UD)
    11. S11 – Roadworks and temporary hazards (UD)
    12. K9 – Safe and fuel-efficient driving technique (UD)
    13. K14, S11 – Responding to incidents and accidents (UD)
    14. K15 – Environmental and sustainability factors in urban driving (UD)
    15. K17, S10, S9, B2 – Managing distractions during urban driving work (UD)

    1. K11 – What makes urban driving different (UD)
    2. K11 – Street furniture, narrow streets and physical constraints (UD)
    3. K6 – Height, width and weight restrictions (UD)
    4. K11 – Congestion charging, clean air and low emission zones (UD)
    5. K11 – Access restrictions, timed bans and loading restrictions (UD)
    6. K8 – Parking, loading bays and stopping legally (UD)
    7. K11, S9 – Pedestrians and the footway (UD)
    8. K11, S9 – Cyclists, motorcyclists and cycle infrastructure (UD)
    9. K11 – Buses, taxis and other delivery vehicles (UD)
    10. K11 – Peak times, school times and predicting congestion (UD)
    11. K13 – Hazard perception – urban and other road environments (UD)

    1. S8 – Working to a delivery or collection plan (UD)
    2. K12 – Map reading and finding the address (UD)
    3. S8 – Sequencing multi-drop work (UD)
    4. S8, S11 – Adapting the plan when things change (UD)
    5. S4, S8 – Managing your working day (UD)

    1. K5 – Using equipment safely and where to find the guidance (UD)
    2. K5, S5 – Vehicle-mounted handling equipment – tail-lifts, ramps and grabs (UD)
    3. K5, S5 – Cages, pump trucks, sack trucks and trolleys (UD)
    4. K17 – Navigation and in-cab communication (UD)
    5. K17 – Driver assistance and vehicle control systems (UD)
    6. K17 – Vision and awareness systems (UD)
    7. K17 – On-board weighing systems (UD)
    8. K17 – Hand-held terminals and telematics, and what they record (UD)
    9. S10, S16 – Recording work through the organisation’s systems (UD)

    1. S13, B2 – Arriving at a site and sizing it up (UD)
    2. K21 – Dynamic risk assessment – what it is and how it works (UD)
    3. K21 – Common site hazards – yards, loading bays and delivery points (UD)
    4. K22, S20 – Working at business premises and construction sites (UD)
    5. K22, S20 – Working at domestic addresses and in customers’ homes (UD)
    6. S13, B2 – Taking remedial action – adjusting, delaying or aborting (UD)
    7. K21 – Reporting what you found and what you did (UD)

    1. K19 – Customer service standards in urban delivery (UD)
    2. K18, B7, B3, B4 – Representing the organisation when nobody is watching (UD)
    3. K20, S15, S4, B3 – Understanding the impact of poor communication (UD)
    4. K20, S4, S14, S15 – Working well with traffic office, dispatch and support teams (UD)
    5. S14 – Liaising ahead of arrival and keeping people updated (UD)
    6. S14 – Making the delivery or collection (UD)
    7. K25 – Knowing your organisation’s products and services (UD)
    8. S18 – Explaining the goods and answering customer questions (UD)
    9. S17 – Working in someone’s home or business, and leaving it as you found it (UD)
    10. S19 – Extra requests and the limits of your role (UD)
    11. K19, S14, S15, B3 – Handling frustrated customers professionally (UD)
    12. S14, B5 – Handling problems, damage and complaints (UD)

    1. K16, S7 – Security risks, and protecting goods in transit (UD)
    2. K16 – Securing the vehicle when you leave it (UD)
    3. S7 – Responding to a security concern, and what it costs the business (UD)

    1. K3 – PPE – selecting it and using it (UD)
    2. S5 – Manual handling technique and the law behind it (UD)
    3. K23 – Looking after your body – posture, seating, diet and hydration (UD)
    4. K23 – Fatigue, sleep and early starts (UD)
    5. K23 – Mental wellbeing and pressure in urban delivery (UD)

    1. K7 – Driver entitlement – C and C1, Driver CPC and medical requirements (UD)
    2. K7 – Drivers’ hours and working time – when the rules apply to you (UD)
    3. K7 – Keeping manual records of hours and working time (UD)
    4. K7 – Vehicle law – roadworthiness, weights, dimensions and load security (UD)
    5. K8 – On-the-road law – Highway Code, speed limits and mobile phones (UD)
    6. K14 – Accident and incident reporting duties (UD)
    7. K7 – Enforcement – roadside checks and being stopped (UD)
    8. S20 – Complying in practice, and what non-compliance costs (UD)

    1. K24 – The urban delivery supply chain – who does what (UD)
    2. K24 – Where you fit, and what happens when a link fails (UD)

    1. S4, B1, B3, B5 – Staying calm when the day changes (UD)
    2. S4, B1, B4, B5 – Making good decisions when working alone (UD)
    3. B1, B4, B5, B6 – Building confidence as an urban driver (UD)
    4. B3, B4, B5, B7 – Dealing with mistakes in a professional way (UD)
    5. S4, S14, B3, B4 – Understanding how your work affects other people (UD)
    6. B6 – Keeping up to date with how the job is done (UD)

KSBs

52 KSBs, all covered

Knowledge (25)

  • K1
  • K2
  • K3
  • K4
  • K5
  • K6
  • K7
  • K8
  • K9
  • K10
  • K11
  • K12
  • K13
  • K14
  • K15
  • K16
  • K17
  • K18
  • K19
  • K20
  • K21
  • K22
  • K23
  • K24
  • K25

Skills (20)

  • S1
  • S2
  • S3
  • S4
  • S5
  • S6
  • S7
  • S8
  • S9
  • S10
  • S11
  • S12
  • S13
  • S14
  • S15
  • S16
  • S17
  • S18
  • S19
  • S20

Behaviours (7)

  • B1
  • B2
  • B3
  • B4
  • B5
  • B6
  • B7

A KSB counts as covered once all its sections are done and its module quiz is passed.

Give your learners this standard.
Pay per seat.

£7 per learner per month, billed annually. One seat is one learner, on the standard you pick for them.

Buy seats See how it works